Job: Player Support Representative

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Posted: 10/29/2021

Job Title: Player Support Representative
Location: Remote, work from home in US or UK only
Position Type: Full-time (40 hours)
Estimated Salary: $31,500 USD, £22,500 GBP per year

What’s the Job?

Being a Player Support Representative for Adopt Me allows you to get paid to have a huge positive impact on young players every week - our team resolves genuine issues and makes people smile. As part of our Support team, you will enjoy a warm company culture with flexible hours that fit around your life. You will have agency to improve our game and to make things better for the whole team and for our community.

We are a diverse team and we strongly encourage applications from people in marginalized groups. This is a remote position open to candidates who are based in the US or UK and can demonstrate eligibility to work in those countries.

What is expected of me?

  • Work as part of a flexible player support team helping to provide round-the-clock support for Adopt Me players.
  • Respond to incoming text-based tickets from players helping them resolve issues in a fast and friendly manner.
  • Use in-game and external tools to help detect the cause of sometimes complicated player problems.
  • Give feedback on ways to improve the Player Support pipeline to the Head of Player Support

What traits should I have?

We divide applicant traits into 2 categories: "Should Have" and "Nice to Have".

"Should Have" traits are things a candidate really should have, but you can make up for it in other areas. If you’re missing one or two, consider applying anyway, especially if you belong to a marginalized group.

"Nice to Have" traits are ‘bonus’ traits that can improve your candidacy, but none of these are necessary to apply.

Player Support Representative - “Should Have” Traits

  • 1+ years work experience in a customer-facing role.
  • Enough technical knowledge to be able to reproduce and file bugs in-game.
  • Professionalism and empathy, especially when dealing with customers who may be young, less technologically capable, neurodiverse, or not fluent in English.
  • Excellent written and verbal communication skills.
  • Able to work full-time (40 hours a week).
  • Able to work shift patterns as coordinated with the Head of Player Support.
  • Strong grasp of the English language (we work in English).
  • You value diversity and want to work alongside talented people from marginalised groups. We are explicitly a trans, LGBTQ+, BIPOC / BAME and disability positive team.

Player Support Representative - “Nice to Have” Traits

  • Experience playing Adopt Me!, familiarity with the systems and community.
  • Experience with Zendesk or similar ticketing platforms.
  • Experience working with young people and parents.

What’s the Compensation?

Where possible we choose to give a transparent estimated salary range for certain roles, to set expectations early and make sure your time isn't wasted.

For this role, we estimate the salary will be $31,500 USD, £22,500 GBP, per year based on your experience. Salary is competitive and negotiable. Our aim is to be competitive with industry and regional standards.

For employees in the UK and US, we have a competitive benefits package. Find out more on our Why Work Here page.

I’m ready to apply.

A few reminders: you must be over 18 to apply. Though this is a remote role, you must reside in and have permission to work in either the US or UK to apply. Though we aim to respond to all applicants (including unsuccessful ones), you may not receive a reply if you don’t meet these criteria.

We’re really looking forward to reading your application. Apply for this job on Homerun below!